Automated regulatory compliance (KYC and AML)
We follow strict global standards with each of our clients on investor profiling (KYC) and money laundering prevention (AML).
We keep you up-to-date on your Deposit, Withdrawal, Investments and Earnings, as well as notify you of all movements, to make sure you are always in control
Tips to promote your security
Phishing – be cautious about emails and fake websites
Phishing is when someone attempts to get your password or login credentials through deceptive emails, text messages or fake websites. For example, you might receive a link that redirects to a fake website, which then asks for sensitive personal information. Be careful, since the fake site often looks like a real bank or other well-known site.
We recommend that you avoid clicking on links in emails or text messages that seem suspicious. Neither Bitgenera nor any other reputable entity will ever ask you for your password, PIN (personal identification number) or TAN (transaction authentication number) by email or text message. If you’re ever in doubt, please contact customer support before you proceed.
We also recommend that you double check how you’ve typed a web address. Criminals often operate websites named for well-known sites, but with small typos. The sites often look like the originals, and are solely designed to capture your password, TAN, PIN, or other sensitive information.
It’s also important not to enter personal information on a website that starts with a normal . Instead, always look for a secure in your browser window. Secure sites also have a small lock symbol next to the site name in your browser.
Pharming – an extension of Phishing
Classic phishing involves having you click on a link. This has been further developed into a method called pharming. Malicious software can change the settings on a computer in a way that can redirect web traffic to a fake site, even when you enter the correct website address. Criminals then collect sensitive information from the fake site. Protect your computer, as we’ve recommended, with up-to-date anti-virus software and by activating your firewall.
Avoid computers with public access
For security purposes, avoid using “public access” computers (like those in internet cafes, hostels or copy shops) to perform secure transactions. These computers are particularly susceptible to malware.
Be sure that the WiFi you use for any bank connection is secured with “WPA 2” security. The former WEP (Wired Equivalent Privacy) standard is outdated and is no longer considered secure. Without using the newest standard, cyber criminals could intercept your internet connection and compromise your personal data. If you use public WiFi networks, there’s a higher risk that your online banking data could be compromised. Alternatively, you can use mobile banking without WiFi using your phone’s cell service
Regularly check your account’s activity. Respond immediately if you notice any unusual account movements. If you still use a traditional bank, or outside of business hours, you can call customer service to block your account. Note that traditional banks often charge a fee to block your account.
With the Bitgenera app, you can track your account’s movements in real time and receive notifications for each transaction. Our support team is available to help on any issue you find, and we’re constantly working to give you more access and control over your account while keeping it safe.
Tips for secure online investing
The term “mobile investment” includes investment transactions carried out via a mobile browser or using mobile apps.
Mobile investment apps fall into two different categories. The first includes mobile apps specific to particular banks, like the majority of traditional banks. In most of these, the mobile apps provided by the banks are lagging behind users’ expectations.
The second category consists of modern investment apps, which you can use to manage your investments in real time. The Bitgenera mobile app combines the security of an Bitgenera account with the latest technology.
Lock your screen
We recommend making your smartphone more secure by adding a lock code, pattern or biometric verification – like fingerprint or facial recognition. This helps make your banking app more secure, especially if you lose your phone.
Update your mobile operating system
We recommend that you regularly update the operating system of your smartphone. Manufacturers frequently issue software updates to protect against new safety defects.
Update your mobile apps
Make sure you download banking apps, and any other apps for that matter, only from the official manufacturers’ stores (such as the App Store or Play Store). Be suspicious of any new unfamiliar apps. They can contain malware and facilitate access to sensitive details.
Be careful with WiFi and Bluetooth
We recommend that you disable publicly accessible WiFi connections and your device’s Bluetooth function before you make a mobile connection to your bank. Even if you’re using a private WiFi network, you should check that it’s secured by the WPA2 system.
Protect your passwords, PINs and TANs
Never save any passwords, usernames, PINs or TANs on your smartphone. If your phone is lost or becomes infected with malware, this will increase your risk of falling prey to cyber criminals. We also recommend avoiding logging in through the app on someone else’s phone, especially if this person is unknown to you.